Love from our Customers

Please read this policy carefully before completing any purchase.

HydraCare Naturals maintains a strict Final Sale Policy. All purchases made through this website are considered **final and non-refundable**.

We **do not accept returns, exchanges, or offer refunds** for any product or service once an order has been successfully placed, processed, or delivered, except in the limited circumstance detailed in Section 2 below.

By completing a purchase with HydraCare Naturals you acknowledge and agree to abide by this policy. We encourage you to review product descriptions, sizing, compatibility requirements, and specifications **carefully before placing your order**.

While we do not offer refunds, your satisfaction is important to us.

If you receive a product that is **defective, damaged during shipping, or if the incorrect item was sent**, you must contact us within [Number, e.g., 7] days of the delivery date.

To report a damaged or incorrect item, you must provide:

• Your **Order Number**.
• A clear description of the issue.
• Photographic or video evidence of the damage or the incorrect item.

Upon verification and approval of the claim, [Your Company Name] will, at our sole discretion, offer a direct **replacement** of the affected item. We will not issue a refund for such cases, only a like-for-like replacement. If a replacement is not possible due to stock or availability, a store credit of equal value may be offered.

Orders are processed promptly. Therefore, we generally **cannot accommodate order cancellations** once a purchase is submitted.

Requests for cancellation submitted within [Timeframe, e.g., 2 hours] of purchase may be considered, but approval is not guaranteed and is subject to whether processing has begun. If a cancellation is successfully approved, a **store credit** (not a refund) will be issued.

If you have any questions about this policy or need to reports a damaged or incorrect item, please contact us at:

Email: [Your Support Email Address]